Call for Appointment Chikmagalur
Mon-Sat: 9:30 AM – 9:00 PM | Sun: 9:30 AM – 9:00 PM

Terms & Conditions

(Chikmagalore – The Green Land of CKM)

At Glory Eye Clinic Optical, we are committed to offering transparent, reliable, and professional services to our patients in the heart of Coffee Land – Chikmagalore. By booking an appointment, purchasing eyewear, or availing any of our services, you agree to the following terms and conditions:

1. Online Booking & Doctor’s Fees

  • Patients who book online must arrive 10 minutes before the scheduled time.
  • Online bookings require 50% or full payment of the doctor’s consultation fee in advance.
  • If you cannot attend at the scheduled time or day, you may ,breschedule to another available slot..
  • If you cancel and request a refund, your doctor’s fee will be refunded within 7 working days.

2. Eyewear Orders & Delivery

  • Once an eyewear order is confirmed, we promise to deliver it within 20 minutes.
  • If specific prescription lenses are unavailable, delivery may take 1 working day (excluding government holidays).
  • The clinic is open 7 days a week, except on major festivals (advance notice will be given).
  • Once an order is placed, we follow up with patients until delivery is complete.

2. Eyewear Orders & Delivery

  • Once an eyewear order is confirmed, we promise to deliver it within 20 minutes.
  • If specific prescription lenses are unavailable, delivery may take 1 working day (excluding government holidays).
  • The clinic is open 7 days a week, except on major festivals (advance notice will be given).
  • Once an order is placed, we follow up with patients until delivery is complete.

3. After-Sales Support

  • Patients who purchase eyewear will receive 1-year support from our clinic.
  • We provide a Membership Card valid for 1 year. This includes:
    • Free services and repair support.
    • Damage support depending on terms and conditions.
    • End-of-term benefit: refund equivalent in discounted frames, ensuring your money is not wasted.

4. Membership Benefits

  • With a valid Membership Card, patients can:
    • Replace frames or lenses within 30 days if power or fit is unsuitable.
  • Without a Membership Card:
    • Patients must pay 50% of the cost for replacements.
    • For premium or branded products, any price difference must be paid by the customer.

5.Sunglasses

  • No exchanges or returns once sunglasses are purchased and billed.
  • Sunglasses are not covered under warranty for consumer handling damages (scratches, drops, breakage).
  • Warranty applies only for:
    • Color fading or peeling
    • Loose screws
  • Any damages beyond these are not covered.

6. Contact Lenses

  • Contact lens orders booked online require 50% advance payment.
  • Once the lenses are packed and collected, no returns or exchanges will be accepted.
  • Opened boxes of contact lenses cannot be returned due to hygiene and safety standards.

7. General Terms

  • All services and products are subject to availability.
  • Offers, packages, and membership benefits may change without prior notice.
  • Patients are responsible for providing accurate prescription details and personal information.
  • Glory Eye Clinic Optical reserves the right to modify these terms at any time.